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Frequently asked questions (FAQ's)

1. What does 10deals.in do?

10deals.in offers best deals and discount coupons from top brands in the country. Get deals through our website or mobile app. Going shopping? Don’t forget to check out our deals to save money!

2. What does '10deals' stand for?

10deals for 10 days! Shop everyday with our latest deals and save hundreds every time you shop!

10deals is your new saving partner. Save money on every purchase and become smart shoppers with our deals. 
Join us today and start saving!

3. Who is behind 10deals.in?

10deals is started by two prominent partners Rohit Garg and Dr. Raman Gupta to help their customers save money while shopping.

4. Where is 10deals.in located?

Currently, 10deals.in is located in 6 cities (Chandigarh, Mohali, Panchkula, Ludhiana, Patiala, and Amritsar). But soon, we are going to launch our services in many different cities of the country including metro cities. We keep looking for best deals for our customers. 10deals headquarters is in Mohali.

5. How can I purchase a deal?

Click “Buy Now”, you will be redirected to a page where you need to fill in a form with your personal information. Once completed, you will then be redirected to payment option page where you can select the payment mode and make the payment.

2. What payment modes do I have?

You can make the payment through credit card, debit card, net banking, bank transfer and cash on delivery.

3. Do I need to register to buy the deal?

You can either register or buy as a guest. However, you will need to provide few personal details such as name, email id and phone number. We ask for personal details only to ensure best customer services.

4. Do I need to use the voucher the day I get it?

No. The vouchers and coupons are usually valid for 30 days. Make sure you check the expiry date of the voucher in the deals section.

5. Can I gift a 10deals voucher?

Yes! You can buy vouchers and gift them to your friends and family.

6. If I don't use the voucher value in one visit, can I use the remainder later?

No. You need to use the voucher in one go only.

7. Can I combine 10deals with other schemes?

No. Unless the deal terms and conditions specify otherwise, but that's rare.

8. What if I wish to refund or exchange products or services bought from 10deals?

You can refund but only for faulty or damaged products. You need to inform us about the same by contacting us at info@10deals.in within a week of receiving the product. Damaged goods must be returned in their original packaging with intact product tags. Refund or replacement for goods/merchandise is subject to inspection and checking by 10deals team.

9. Are there any terms & conditions for buying deals?

Yes, you can read them under terms and conditions section. Make sure to go through them carefully.

13. Are there any "hidden charges"?

No. There are no hidden costs and conditions. Pay for the voucher and get the best products and services at unbeatable price.

14. I deleted the email with the voucher by mistake!! :(

Don’t worry! You can contact us directly regarding the same and we’ll send you another mail with the voucher code.

15. Can I use the SMS with the voucher details?

Yes, you can! Just show the SMS with voucher details to enjoy your deal.

16. I am getting too many deals that are not relevant to me! Can't I just get stuff I am interested in?

Yes, of course! Login to your 10deals account and set your preferences in the 
"My Profile" section. Tell us what you want, and how often you want it.

17. What are my points?

Your points can be earned by participating in relevant activities only (Subject to terms and conditions).

18. Am I billed as soon as I buy anything on 10deals?

No, we dont charge anything to buy a deal.

19. Can I order by phone?

Definitely! You just need to give us a call at +919216282828.

20. Is 10deals safe?

10deals is 100% safe to use. At no time we save your credit or debit card information. The transaction is secured with Verisign SSL.

21. Are there any taxes?

Always check terms and conditions. Usually, most of our deals are inclusive of taxes.

22. I bought a deal, but can I cancel it before the deal ends?

No. You cannot cancel the deal once you brought. If you don't want it, you can always make your friend or family member happy by gifting it.

23. How do I contact the customer care team?

Email us at info@10deals.in, chat with us or call us at +919216282828 from Monday to Saturday, 9:30 AM to 9:00 PM.

24. What is the response time to a member inquiry?

We always try to reach our customers as soon as possible. The standard response time is 24 Hours.